Absa KenyaAfrica 118 - Africa's Information Services Solution

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Your digital presence, professionally managed.

Through the partnership between Absa Bank Kenya and Africa 118, Kenyan SMEs get a complete digital presence service - set up properly, then managed for you.

INTRODUCTORY OFFER - FIRST 50 BUSINESSES ONLY

KES 20,100

50% OFF

KES10,050+ VAT

Only the first 50 businesses pay this price - sign up today before the slots run out.

What's included

Africa 118 consultants ready to manage a Kenyan business's digital presence

Services

Your digital presence, professionally managed.

Each part of the package is described below: what it is, why it matters, what Africa 118 does and what we may need from you.

Google Business Profile

What it is
The free listing that shows your business on Google Search and Google Maps, with your location, hours, contact details, photos and reviews.
Why it matters
It is where most local customers first meet your business. Without it, you are invisible in the results customers actually use.
What Africa 118 does
We create your profile, or claim the one that already exists, and remove duplicate or incorrect listings where we can.
What we may need from you
Your business name, address, phone number and confirmation that you own or manage the business.

Verification

What it is
Google's check that your business is real and located where you say it is.
Why it matters
An unverified profile cannot be fully managed and is far less visible.
What Africa 118 does
We prepare you for the method Google assigns, guide you through it step by step and follow up if it fails.
What we may need from you
Availability for a video call or recording, visible business signage, and quick responses when Google asks for information.

Profile Optimisation

What it is
Completing every part of your profile: categories, description, services, products, attributes, contact details and opening hours.
Why it matters
Google matches complete, accurate profiles to more searches - and customers trust them more.
What Africa 118 does
We research the right categories and services, write your business information and structure the profile properly.
What we may need from you
A description of what you sell, your service list and any special attributes such as delivery or parking.

Local Search Visibility

What it is
Ongoing work to improve how easily customers in your area discover your business.
Why it matters
Visibility is competitive - businesses with complete, active profiles are discovered more often.
What Africa 118 does
We keep information consistent, add content, and improve profile signals over time. We never guarantee a ranking position, because ranking is determined by Google.
What we may need from you
Patience through the first weeks, and prompt answers when we request updates.

Business Information Management

What it is
Keeping your name, address, phone number and hours accurate wherever we publish them.
Why it matters
Conflicting information across platforms confuses customers and weakens visibility.
What Africa 118 does
Where applicable, we distribute and maintain your details across supported mapping, navigation and digital platforms. Coverage varies by platform.
What we may need from you
Tell us straight away when anything changes - a move, a new number or new hours.

Content Updates

What it is
Regular posts, photos and profile updates during your subscription.
Why it matters
An active profile shows customers you are open and trading, and gives them a reason to choose you.
What Africa 118 does
We publish approved content on a regular schedule.
What we may need from you
Photos, offers, announcements and any wording you want used.

Review Management

What it is
Monitoring customer reviews and responding professionally.
Why it matters
Reviews influence whether a customer chooses you, and replies show you are listening.
What Africa 118 does
We monitor new reviews, reply using wording you have approved and flag anything needing your attention.
What we may need from you
Approved response templates and a decision on how sensitive complaints should be handled.

Reporting & Insights

What it is
A view of how customers find and interact with your profile.
Why it matters
It shows what is working, so effort goes where it pays.
What Africa 118 does
We share profile performance during your check-ins and explain what the numbers mean for your business.
What we may need from you
Time to review it with your account contact.

Dedicated Support

What it is
A named Africa 118 contact for the whole subscription period.
Why it matters
Questions get answered by someone who already knows your business.
What Africa 118 does
We handle onboarding, scheduled check-ins and day-to-day requests.
What we may need from you
A main contact person at your business who can make decisions.

FAQs

Questions Kenyan businesses ask us.

Everything about Google Business Profile, onboarding and the Absa SME Digital Presence Package.

Start building your digital presence

Apply today and our team will contact you to begin onboarding.